Frequently asked questions
From time to time we often get asked questions regarding our store, products and services. So we complied this handy list of frequently asked questions to help answer the most asked questions we get at Lace Loft.
1. What types of shoelace cleaning items and accessories do you offer?
At Lace Loft, we hold a varied range of shoelaces, cleaning products and accessories to help protect, care for and customise your sneakers. The range includes premium shoelaces, sneaker cleaning soloutions, sneaker cleaning tools like brushes and sneaker pens & protective sprays to help protect your prized sneakers.
2. What is the best way to clean my sneaker laces with your products?
When cleaning your sneakers with Lace Loft products we recommend following these simple steps.
- Remove the shoelaces from your sneakers.
- Apply your chosen cleaning solution to the laces.
- Gently scrub the laces with a soft-bristled brush to remove dirt and stains.
- Rinse the laces thoroughly with water.
- Allow the laces to air dry completely before re-lacing your sneakers.
3. Are your cleaning products safe to use on all types of shoelaces?
Yes, all our cleaning products are tried and tested on a range of sneakers to ensure that they are safe and effective to use. Our products are safe to use on materials such as cotton, polyester & nylon. However, we do always recommend testing the products on a small area of the lace or sneaker prior to use.
4. How often should I clean my shoelaces?
How often you clean your shoelaces depends on a range of factors such as usage, enviroment conditions and personal preference. We recommend that you clean your shoelaces whenever they appear dirty or stained to help maintain and improve their lifespan.
5. Do you offer any products to protect shoelaces from future stains and damage?
Yes, we offer a range of protective sprays that are designed to repel water, dirt and stains. Our protective sprays help to keep both the sneaker and its shoelaces cleaner for longer and its extend thier lifespand. Simply spray the sneaker with the shoespray and allow them to dry completely before wearing.
6. How long does your shipping take?
We aim to process and ship all orders as quickly as possible. Once your order has been placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and selected shipping method, however our standar delivery times are 1-2 working days. You can find more information on our delivery page or contact our customer service team for assistance.
8. What is your return policy?
We hope that you are completely satisfied with your purchase from Lace Loft. However, if for any reason you are not satisfied with your order, you may return it within 14 days of receipt for a full refund or exchange. Please note that returned items must be in their original condition and packaging, unopened. For more information, please visit our terms and conditions page.
9. How can I contact you if I have further questions?
If you have further questions and still need our support you can reach out to use at hello@shopshoelaces.co.uk and one of our team will be able to kindly assit you with your questions. We aim to reply to questions as soon as possible and deal with any enquires promptly.